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Privacy Policy

Effective Date: August
Business Name: Assisted by Jess
Jurisdiction: United Kingdom

At Assisted by Jess, we are committed to safeguarding the privacy of all visitors, users, and clients who engage with our services or browse our website. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable international privacy laws.

1. What Information We Collect

We may collect the following types of data when you visit our website, make an enquiry, sign up for resources, or become a client:

  • Name, email address, contact number

  • Business information (company name, social media handles, service needs)

  • Payment and invoicing information

  • User preferences (e.g., service packages, forms submitted)

  • Technical and usage data (e.g. IP address, device/browser type, cookies, location)

We may also collect non-personal data, such as aggregated website traffic insights.

2. How We Use Your Data

Your information is used solely for:

  • Deliver our virtual assistant and social media services

  • Communicate with you about enquiries, bookings or digital products

  • Customise your website experience and respond to submitted forms

  • Send newsletters or free resources if you opt in

  • Improve website performance and content

  • Fulfil legal or contractual obligations

  • We do not sell or share your personal information with third parties for marketing purposes.

3. How We Store Your Data

All data is stored securely using encrypted platforms (such as Google Workspace, Notion, and secure cloud tools). We implement technical and organisational measures to prevent unauthorised access, loss, or misuse of your information. Only authorised personnel can access your data.

Data is retained only for as long as necessary to fulfil the purposes described above or meet legal requirements.

4. Your Data Protection Rights

Whether you're based in the UK or internationally, you have the right to:

  • Access – Request a copy of your data

  • Correct – Ask us to correct inaccurate information

  • Delete – Request data be erased (subject to legal obligations)

  • Restrict – Limit processing under certain circumstances

  • Object – Object to specific uses of your data

  • Portability – Request transfer of your data to another service provider

To exercise your rights, email info@assistedbyjess.com. We will respond within 30 days, or sooner where required.

5. Cookies & Website Analytics

We use cookies to:

  • Track and improve site performance

  • Understand user behaviour and preferences

  • Provide a smooth browsing experience

You can accept, reject or customise your cookie preferences at any time via your browser settings.

6. Contact Us

If you have any questions, concerns, or requests about your data or this policy, please contact:

Jess Opoku.
Email: assistedbyjess@outlook.com
Location: United Kingdom

If you are not satisfied with our handling of your data, UK residents can contact the Information Commissioner's Office (ICO) via www.ico.org.uk.

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